Howdy Guys and Gals!
Apologies if I’ve been in hiatus. Work life seems to be busy and I’ve been
adjusting to the new changes. Well, I am forming a new habit which is for
better. I am trying to work things out the way it should. Meanwhile, during our
leadership meeting we are task to send out an email to our designated
department regarding the topic about culture change, ownership and client
engagement. Well, I am quite hesitant to do so but due to follow-ups I gave in.
Ha-ha. Well, one of the things I’ve done on trying new things was joining the Boracay
Pubcrawl and meeting new friends. Not my usual but yeah, I was glad that I did
it. The experience was superb and worth reminiscing.
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| Boracay Pubcrawl with new friends |
Now, I am gonna share with
you guys what I have written to them. It is my first time though and I am just
trying to be less serious and put some humor on it.
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Team
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Happy
New Year! As a new ‘year’ comes I know most of us already planning (done with
the Starbucks stickers!), starting over again and setting up new goals as we
all wanted to have a balance life between work and personal. Looking back at 2014,
it was a good one even though there were ups and downs but still we managed to achieve
and met those challenges that we’re up to. Escalations and commendations, high
and low surveys, backlogs, name it! We had it all and we’ve learned something
from it, we rejoiced each and every moment of it, we shared pizzas over our
victories. That was, indeed, a roller coaster ride – exciting and thrilling.
And
today, as we started our work life for the year 2015, we are looking and aiming
for the BEST CUSTOMER EXPERIENCE we could ever give throughout the year. It may
sound a bit absurd but that thing is feasible, we just have to be open-minded
to adapt changes and have a more mature personality.
Culture Change
It
is now time to get out of your comfort zone. Stop comparing yourself to others
because each and every one of us has its unique skills and talents. Look for
inspiration that will motivates you to go beyond the norms. Seek guidance
from your leads, friends and loved ones or perhaps find some “me-time” if
you’re having a hard time to do so. Now is your time to stand-out. So, wake-up
and be the “best” example among your peers. I assure you, you will go
farther than what you have imagined. Change for the better..
err.. best! Always be the best version of yourself.
Step-up on giving updates – extra pushy on follow-ups, ownership and
client engagement!
Now,
we need to be aggressive on giving updates to the client. Take ownership.
I know most us is not that confident because we don’t have any good news and
updates to share with them but the thought of giving them time and make them
feel that we are not ignoring them makes the best out of it. Yeah, giving
updates even without update. A simple, “Hey, I’m calling you regarding your
request with SR No…to give an update but apparently there is still no new
update, our team is still working on it and figuring out what had happened. I
just wanna let you know that your request is taken care by us and I’ll keep you
posted every now and then.” will give a good impression to our client that
they are important to us. Take to the higher level and develop client
engagement. Starting is the crucial part but once you’ll get started you will
keep doing it over and over again and little did you noticed, it is your habit
already and an easy-peasy task!
That’s
it for now! Always remember that everything can be done with a great teamwork.
Regards,
Aileen
Aileen
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Have a great night ahead! Always be HAPPY!
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